Help & Customer Support
How can we help?
Have questions about your trip, importing flight tickets, or syncing your itinerary? Our team is here to assist.
How do I automatically import flights and hotels?
You can forward your confirmation emails (Airline bookings, Airbnb, Booking.com, car rentals) to bookings@turtigotrips.com from your account email. If you have multiple trips, use your dedicated trip address your-trip-code@turtigotrips.com found in your trip settings.
How do I invite tripmates and collaborate in real time?
Open your trip in Turtigo on your iPhone or iPad, tap the Share icon in the top toolbar, and share the invite link or your 8-letter join code. Your tripmates can join instantly, view the itinerary, and receive live updates.
Does Turtigo work offline while traveling abroad?
Yes! All your saved trips, day-by-day itineraries, flight ticket details, and destination route maps are stored locally on your device. You can view your full itinerary without an active internet connection or international roaming.
How do I use Apple Watch & iOS Home Screen widgets?
Turtigo provides modular interactive widgets including Day-by-Day Timeline, Live Flight Status, Interactive Map Route, and Weather Forecast. Long-press on your iPhone Home Screen, tap the "+" button, search for "Turtigo", and choose your preferred widget size. The Apple Watch app mirrors your active trip schedule automatically.
How can I delete my account or personal data?
You can delete your account and all associated trip data directly in the Turtigo iOS App by navigating to Settings → Account → Delete Account. Alternatively, you can send an email to support@turtigotrips.com with the subject line "Data Deletion Request" and our team will permanently delete your account and records within 48 hours.
Data Privacy & Safety
Turtigo does not sell your personal data or track you across third-party apps. Location permissions are used solely to display your itinerary on interactive maps and provide accurate local weather forecasts.
For any data protection inquiries, email us at support@turtigotrips.com.